independent bank – M&F Bank is not affiliated with another banking institution and even though the Bank has a Holding Company, it is not controlled by a major institution. Decisions are made within the organization and by its leadership.

financial services needs – primarily loan and deposit related products and services but including mortgage and home equity loans, commercial lines of credit, small business loans, demand deposit accounts, savings accounts, certificates of deposit, credit cards and debit cards, ATMs, electronic banking and financial advice.

communities – distinct geographic and demographic areas not overly distant from the Bank’s branches; people, businesses and organizations within these geographic areas that help define the area with financial needs that can be met by the Bank.

motivated employees – individuals employed by the Bank who are self starting, i.e., looking for the things that need to be done to meet the needs of customers, including internal customers (fellow employees)

dedicated employees – individuals employed by the Bank who put their full energy into completing their work assignments and working toward the Bank’s long-term objectives through serving customers and whose positive promotion of the Bank reflects in their behavior.

quality service – the manner in which the Bank’s products and services are delivered to all customers, including:

• an attitude of appreciation and respect;
• focus on the task at hand and avoiding distractions that may delay completion or result in errors;
• getting the job done correctly the first time, but acknowledging when an error is made, not making excuses about the error, and correcting it in a timely manner; and,
• meeting agreed upon times for completion.

personal development – providing services that lead individual customers to a better understanding of financial services products and services, how those products and services can enhance life style and value, and how to appropriately obtain and meet the obligations of being a user of financial services.

community development – providing financial and advisory services that aid small- and moderate-sized businesses and organizations that are committed to supporting and building the community in which they are located; advisory services include educating business owners and managers in understanding financial services products and services (particularly cash and credit management), how those products and services can enhance business growth and value, and how to appropriately obtain and meet the obligations of being a user of financial services.

tradition – recognition of the history of the Bank, and its founding as a minority-owned and operated institution established to meet the needs of people and communities that were not served at all or underserved by other institutions of the time; recognition of the role that M&F Bank has supporting economic development in the communities it serves.

underserved – people, small and entrepreneurial businesses, and organizations within the community that traditionally had and continue to have difficulty in obtaining financial services because of community location and reputation or because of an inability to establish a financial history that would lead to easily obtained financial services.

professional development – M&F Bank offers opportunities for its employees to increase their knowledge and skills in the areas of their current job responsibilities; the Bank also offers cross-training and internal advancement opportunities to its employees

individual development – M&F Bank recognizes its obligation to its employees to provide opportunities to improve personally, as well as in their jobs; M&F Bank recognizes the need for its employees to be able to be fully engaged with their families and in community activities.

profitable institution – M&F Bank’s business results will generate a profit in order to grow, to continue its activities, to provide for its employees, and to provide a return to its investors.

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