Commercial Banking Frequently Asked Questions

To sign up for online banking with Treasury Management Services, please visit or call your local branch. The branch will provide the Business Online Banking agreement and the necessary Cash Management Agreements. Business customers can also register for online banking or request Online Cash Management, such as ACH processing, Wire transfer processing, Remote Deposit Capture, and Positive Pay from their Business Relationship Manager.

How do I get my ID and password?

For Business Online Banking with Cash Management Services, a user name and password is set up in our Corporate office. Please contact your local branch or your Business Relationship Manager.

I am locked out, how do I get back in?

Business banking passwords must be reset in Deposit Services. Please contact us by phone at (919) 683-1521 or (800) 433-8283 x8840.

Why am I repeatedly locked out?

It is important to remember that your ID and password are case-sensitive. If you set them up in upper case, you must always enter them in upper case. If you set them up in lower case, you must always enter them in lower case.

Can I rename my accounts displayed?

You can rename your accounts at any time by selecting “Edit accounts”.

How do I add an account?

Contact us by phone (919) 683-1521 or (800) 433-8283 EXT 8840. We will add the account once we have verified access requirements have been met.

How are bill payments made?

To access Bill Pay, please contact your local branch for set up.  Bill payments are made through our Bill Payment vendor. Payees receive either an electronic payment 2 business days after the payment date selected or by check 5 business days after the date selected. Authorized payments are deducted from your account within 2 business days of the payment processing date.

What is the lead-time for bill payments?

Payments entered before 5:00 PM are processed the same day. Please allow 2-5 business days for receipt by the payee.

Can I stop payment on a bill payment check?

You may edit or cancel a payment until 5:00 PM on the scheduled date. To inquire about a payment that already has been made, please call 1-800-823-7555.

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